Digital Employee Experience
In modern enterprise IT architectures, user experience is no longer an abstract satisfaction criterion. It is a measurable performance metric tied directly to business continuity, operational efficiency and regulatory compliance. Organizations make substantial investments in VDI (Virtual Desktop) platforms (Citrix, VMware Horizon, Microsoft AVD) to keep their workloads flexible, secure and centralized.
The flexibility that virtualization layers provide also creates the need for a multi-layer visibility (observability) architecture that must be monitored and managed. At this point, Digital Employee Experience (DEX) engineering, which fills the areas where traditional monitoring tools fall short, plays a critical role.
Monitoring performance bottlenecks on physical endpoints is a linear process, while VDI environments built on a shared-resource architecture are far more complex. A slowness or freeze complaint from an end user may originate in the operating system layer, or it may be triggered by parameters in the unseen depths of the infrastructure:
Virtual machines located on the same physical host — the “Noisy Neighbor” — consuming CPU and RAM resources.
IOPS limits being exceeded and disk queue length growing.
Citrix HDX, VMware Blast or RDP protocols not being optimized for the user’s bandwidth and network latency.
Traditional “uptime”-focused monitoring tools report that the server or virtual machine is “up”, but they cannot calculate the person-hour cost the user loses to micro-interruptions. This leads IT teams to constant “firefighting” instead of resolving problems.
The Lakeside SysTrack platform we integrate into enterprise IT operations is not only a monitoring tool. It is a big-data analytics engine that makes sense of the deepest telemetry in the infrastructure. SysTrack removes telemetry blind spots in virtual desktop environments and gives organizations these strategic advantages:
SysTrack agents correlate the user-experience data inside the virtual machine — application crash logs, lockups and response times — with the hypervisor and hardware metrics underneath, at the same time. Root-cause analysis comes down to seconds.
SysTrack agents correlate the user-experience data inside the virtual machine — application crash logs, lockups and response times — with the hypervisor and hardware metrics underneath, at the same time. Root-cause analysis comes down to seconds.
When Assista’s engineering experience in virtualization, cloud architectures and user experience combines with Lakeside SysTrack’s depth of data collection, organizations gain a proactive operating model. It is now possible to reduce ticket volume on the helpdesk and to manage VDI image transitions and hardware refresh cycles with data.
Meet Assista consulting expertise to map the real performance of your enterprise infrastructure, find hidden bottlenecks and raise your user experience to international DEX standards.
With the proof of concept (PoC) we run in your infrastructure, let us turn the power of data into operational success.
